The Kansas State Employees Health Plan has contacted
Caremark regarding our members in flooded areas of SE Kansas.
We have asked them to waive any quantity/time limits on prescriptions
for members in the affected area so that members can get need
medication without delay. The member or their pharmacist will
need to call Caremark Customer Service at 1.800.294.6324 so Caremark
can enter an override to allow the medication to process correctly.
It is our understanding that some local pharmacies may not be
open for business. If member’s pharmacy is not open for
business, Caremark can transfer a script to another pharmacy
for a member. The member would need to call Caremark Customer
Service and tell them they need a script moved and what pharmacy
they want to use. Caremark can then review the patient history
and transfer the script to that pharmacy. This will only work
for existing prescriptions with refills available. If they need
a list of their medications, Caremark Customer Service can provide
that to them.
The following info will allow the pharmacist to process claims
if the member does not have an id card:
ID#: Either State employee’s SSN or employee ID# (9 characters – delete
two zeroes after the leading letter to get a 9 digit number)
Date Of Birth:
If the member is in need of new health plan identification cards,
they may contact our office and we can assist them in obtaining
them and mailing them to an address that they designate. If they
have any questions or concerns, they may contact us by phone
at 785.296.3362 or 785.296.6280 or by email to: Jennifer.email@example.com.