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Frequently Asked Technical Questions

Reminder: The maximum time any application is open is 30 minutes. After 30 minutes, you will lose your work.

1. Why does the application keeps restarting or keeps going back to the beginning of the application?
   Answer: https://www.accesskansas.org/ssrv-pharmacy-renewal/displayFAQ.do#timeout
2. I’m gettin the message my cookies need to be enabled, but they already are enabled. What should I do?
   Answer: https://www.accesskansas.org/ssrv-pharmacy-renewal/displayFAQ.do#timeout
3. How do I update my computer for the time change?
   Answer: http://support.microsoft.com/gp/cp_dst