KanPay: The Payment Portal


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Frequent Questions

Is the application secure?
What is Electronic Check?
Why is there a fee charged to use this service?
Why is another organization collecting renewal fees for?
What happens if this transaction fails?
Who do I contact if I have questions about a payment?
What do I do if I made a payment to the wrong agency?

 

Is the application secure?

Yes. Kansas.gov has processed online government transactions since 1991. In fact, Kansas was the birthplace of eGovernment. Since our inception, we have managed millions of dollars worth of eGovernment transactions. We utilize the Secured Socket Layer (SSL) (http://webopedia.internet.com/TERM/S/SSL.html) protocol for Internet transaction security. This SSL protocol allows us to deliver server authentication, data encryption and message integrity. Every step of the process, from the initial submission to the final settlement, has been built with the most advanced, yet user-friendly security features available.

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What is Electronic Check?

Electronic check is the term for using a checking account to make payments on the Internet. During the transaction, if you choose electronic check, you will be asked to enter checking account information. The funds will then be electronically debited from your checking account. Carefully review the account numbers entered to ensure you have not transposed any numbers. The account used must have sufficient funds to cover the transaction cost.

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Why is there a fee charged to use this service?

Kansas.gov is a self-supporting network that does not use tax dollars. A majority of the information on Kansas.gov is free – this is possible due to the funds we receive from fee services such as this application. Currently, Kansas.gov contains more than 265,000 pages of information and dozens of free services, all designed to help you interact more efficiently and easily with your state government.

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Why is another organization collecting renewal fees for?

Kansas.gov is acting as an agent for the collection of these funds. Kansas.gov will collect payment and necessary information for the charges before passing the information and fees along to the respective state government entity.

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What happens if this transaction fails?

If you cannot move past a data entry page, you probably have an error in the information you entered. You will see a list of errors and the corresponding entry fields will be highlighted. Please re-enter the marked information and continue forward with your payment. If your PC crashes or locks-up and you have not been redirected to the original application, you will need to start from the beginning.

If the payment transaction fails you will receive one of two errors – “Payment Declined” or “Problems communicating with the processor.” If you receive the “Payment Declined” error, contact your credit card company or bank to determine the problem. If you receive the “Problems communicating with the processor” error, wait a few minutes and select “Submit” again. If this still does not work, contact the Kansas.gov Help Center at helpcenter@ink.org, 785-296-5059 or 1-800-452-6727.

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Who do I contact if I have questions about a payment?

If you have questions about whether the payment was debited from your card or checking account, please contact the Kansas.gov Help Center at helpcenter@ink.org, 785-296-5059 or 1-800-452-6727.
If you have questions about the amount of the payment, please contact the state government entity you are paying.

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What do I do if I made a payment to the wrong agency?

If you realize after you made a payment that you paid the wrong agency, contact the agency you paid to discuss a refund.

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