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Filing Complaints

Regulated Professions
The Kansas Board of Cosmetology regulates cosmetologists, estheticians, nail technologists, cosmetology establishments, including salons and schools. The Board also regulates body art practitioners and establishments and tanning establishments. The Board also has authority over unlicensed persons practicing a profession regulated by the Board.

The mission of the Board is to protect the health and safety of the consuming public by licensing qualified individuals and enforcing standards of practice in the professions regulated by the Board.

Types of complaints reviewed by the Board

Types of complaints not reviewed by the Board

  • Unlicensed individuals and establishments
  • Health and sanitation violations
  • Fraud, False/Deceptive Advertising
  • Fee and price disputes
  • Poor customer service
  • Dissatisfaction with service provided

What the Board cannot do:

  • Provide legal advice.
  • Obtain monetary damages to compensate you or to resolve fee disputes, which are civil matters. If you are seeking reimbursement or damages, please consult an attorney.
  • Impose criminal penalties. If you believe your allegations may constitute a crime, please contact your local law enforcement agency.

How do I file a complaint?

▪ You must complete the Complaint Form; provide the requested information; sign the form; attach copies of any documents which relate to the complaint; and email, fax or mail it to the Board office.
▪ You may also request a Complaint Form by calling (785) 296-3155 or by emailing
▪ A complaint may be filed anonymously. However, the Board may have difficulty investigating these complaints. If the Board is unable to obtain documentation or proof of the complaint allegations, the Board may not be able to pursue the complaint. Complaints which provide detailed information can be addressed more efficiently and effectively.
▪ We do not take complaints over the phone or without the completed complaint form. We will only investigate complaints that are for violations within our jurisdiction. 

What happens next?

  • Upon receipt of your complaint, the Board will determine if your complaint comes under the Board’s authority. 
  • If the Board determines that your complaint is a possible violation of laws regulated by the Board, it will be investigated and you may be contacted for additional information.
  • In some complaints we will determine that the matter should be closed, and in others, we will seek and may obtain discipline against the Respondent.
  • If the complaint results in disciplinary action, the Respondent will have the opportunity to request a hearing.  You may be asked to testify at the hearing.

How long will it take?
The Board endeavors to resolve all complaints promptly, some matters will take longer than others to resolve due to the nature and complexity of the complaint.

To file a complaint please complete the Board complaint form.

You may email the form or you may fax or mail the form per the information below.

Kansas Board of Cosmetology
714 SW Jackson, Suite 100
Topeka, Kansas 66603

Fax: 785/296-3002

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If you are unable to read any of the information contained on this website, please contact the Kansas Board of Cosmetology. We will be happy to assist you.

714 SW Jackson, Jayhawk Walk Building, Suite 100, Topeka, Kansas
Phone: (785) 296-3155 * Fax (785) 296-3002 * Email