[an error occurred while processing this directive]
  <div id="bd">
	<div id="yui-main">
	<div class="yui-b">
	<!--BEGIN tabs -->
  		<ul id="nav">
    		<li><a href="../index.php"><span>My</span>Kansas</a></li>
    		<li><a href="../government/">Government</a></li>
			<li><a href="../business/">Business</a></li>
    		<li><a href="../community/">Community</a></li>
    		<li><a href="../education/">Education</a></li>
    		<li><a href="../tourism/">Tourism</a></li>
			<li><a href="../services/">Services </a></li>
		</ul>
  		<!--END tabs -->
		<div id="content-wrapper">
		<div class="contentHeader"></div>
		<div id="content">
		 
		<h2 id="pageName">Subscriber Center</h2>
		
		
		
		<div id="story">
		<div class="container">
		<div id="miniflex">
			<ul>
				<li><a href="index.html">Home</a></li>
				<li><a href="howToSubscribe.html">How to Subscribe</a></li>
				<li><a href="services.html">Subscriber Services</a></li>
				<li><a href="billing.html">Billing</a></li>
				<li><a href="account_management.html">Account Management</a></li>
				<li><a href="questions.html" class="active">Questions</a></li>
			</ul>
		</div>
		</div>		
		<!-- <p class="note"><span>Notice of Billing Changes</span> - In an effort to streamline service for our subscribers, we would like to make you aware of some changes with your billing account with Kansas.gov effective June 1, 2007. <a href="http://www.kansas.gov/subscribers/billingChangeNotice.html">View the billing changes</a>. </p> -->
<br />
		  <ul>
			  <li><a href="#account_billing">Account and Billing</a></li>
		      <li><a href="#become_subscriber">Becoming a Subscriber</a></li>
		      <li><a href="#connectivity">Connectivity Problems</a></li>

		      <li><a href="#passwords">Passwords</a></li>
        </ul>
			<h3><a name="account_billing" id="account_billing"></a>Account and Billing </h3>
			<h4>Who do I contact with billing questions?</h4>
			<p>You can <a href="../help_center/contact.html">contact</a> our office and ask for the Billing Department. Please have your account number available when you call.</p>

		    <h4>		      How can I view my billing statement?</h4>
		    <p>You can view your <a href="https://www.accesskansas.org/subscriber/utilities/billing/billinfo.cgi">Billing Statement</a> online anytime. You have the option to view the current months usage or a statement from any previous month.</p>
		    <h4>		      I need to change my checking account number. Can I give you that information over the phone?</h4>
		    <p>No. For your protection, any changes to a subscriber account MUST be submitted to Kansas.gov in writing. You may fax (785-296-5563) or mail a monthly <a href="MonthlyBillingForm.pdf">billing option change form</a> to our office. Statement notifications will be sent to you via mail. </p>

		    <h3>			  <a name="become_subscriber" id="become_subscriber"></a>Becoming a Subscriber</h3>
		    <h4>			  Why should I subscribe?</h4>
		    <p>Subscribing to Kansas.gov gives you the ability to simplify billing, track activity and access all services Kansas.gov provides. Instead of paying for each transaction individually, subscribers pay once a month and have the option of paying automatically by  electronic check, or receiving a paper bill. Subscribers can track activity by viewing account statements online. There are also several services that are only available to subscribers including motor vehicle records, county court records and UCC searches. View a complete list of <a href="services.html">subscriber services</a>.</p>
			
			<h4>			  How can I obtain motor vehicle records online?</h4>
			<p>To obtain motor vehicle records you must have an active subscription with Kansas.gov and a completed <a href="rev.html">Certificate of Acceptable Use form</a> (the original form must be submitted by mail). For security purposes, each account must specify which usernames are to have access to Kansas motor vehicle records.</p>
			<h3>			  <a name="connectivity" id="connectivity"></a>Connectivity Problems</h3>
			<h4>			  I'm having trouble connecting to the Internet, what should I do?</h4>
			<p>Contact your Internet Service Provider or your company's network administrator for help.</p>
		    <h3>			  <a name="passwords" id="passwords"></a>Passwords</h3>
		    <h4>			  What should I do if my password isn't working?</h4>
		    <p>First, try typing your password in all lowercase letters and re-enter. If that doesn't work, close your Internet browser, open it again and try to access the same page (your cache may be retaining your incorrectly typed password). If it still is not working, <a href="questions.html">contact Kansas.gov</a>.</p>

			<h4>			  How do I change my password?</h4>
			<p>Go to: <a href="https://www.accesskansas.org/subscriber/utilities/password/index.cgi">Change Password</a> to change your password. If you have misplaced or forgotten your password, we can reset it for you. To reset your password submit a signed request on your letterhead to our office by mail or fax (785-296-5563). The request must include your username and account number.</p>
			<h4>			  What do I need to do to add one or more users and obtain passwords for them?</h4>
			<p>Your subscription entitles you to 10 logins and passwords per account. If you have not reached this maximum, just send us a letter (on your letterhead) signed by the person on your Subscriber Agreement. The letter should state that you would like to add users to your account (tell us how many to add). You may assign usernames, but it is our recommendation not to create usernames based on an individual's name but rather have the username associated with the company and position. You must provide your account number. You can send this by <a href="../help_center/contact.html">mail or fax</a> and we will notify you of the new usernames and passwords.</p>

			<p>If you would like more than 10 usernames, your annual subscription fee will increase accordingly. For 11 to 20 usernames the annual renewal fee will be $190.00. For 21 to 30 usernames the annual renewal fee will be $285.00, etc.</p>
			<h4>			  What do we do if we don't know the username or password of a person who has retired or is no longer employed here?</h4>
			<p>Just <a href="../help_center/contact.html">send us</a> a letter or fax (on your letterhead) signed by your account administrator requesting the username and password. It is our recommendation not to create usernames based on an individual's name but rather have the usernames associated with the company and position.</p>
		</div>
		
		</div>
		<!-- end of content --><div class="contentFooter"></div>
		</div><!-- end of content wrapper -->
		</div>
	</div>
    <div class="yui-b">
<!-- begin user preferences -->
<div id="prefs">




<ul>

<li><a href="http://ksgovernment.blogspot.com" onclick="javascript:urchinTracker('/global/rc_blogger');"><img src="http://static.ink.org/img/icons/blogger.gif" alt="Kansas.gov blogger site" width="16" height="16" title="Subscribe to the Kansas.gov blog"></a></li>
<li><a href="http://www.facebook.com/pages/Topeka-KS/Kansasgov-Kansas-Government-Online/52068474220" onclick="javascript:urchinTracker('/global/rc_facebook');"><img src="http://static.ink.org/img/icons/facebook.gif" alt="Kansas.gov mobile" width="16" height="16" title="View the Kansas.gov Facebook page and become a fan"></a></li>
<li><a href="http://www.twitter.com/ksgovernment" onclick="javascript:urchinTracker('/global/rc_twitter');"><img src="http://static.ink.org/img/icons/twitter.gif" alt="Kansas government twitter" width="16" height="16" title="Follow Kansas.gov on Twitter"></a></li>
<li><a href="http://www.kansas.gov/photos/" onclick="javascript:urchinTracker('/global/rc_photos');"><img src="http://static.ink.org/img/icons/flickr.gif" alt="Kansas.gov flickr photo gallery" width="16" height="16" title="View the Kansas.gov Flickr photo gallery"></a></li>
<li><a href="javascript:decreaseSize();" onclick="javascript:urchinTracker('/global/rc_decrease_font');"><img src="http://www.kansas.gov/img/icons/text-smaller.gif" alt="Decrease Text Size" width="16" height="16" title="Decrease Text Size"></a></li> 
<li><a href="javascript:increaseSize();" onclick="javascript:urchinTracker('/global/rc_increase_font');"><img src="http://www.kansas.gov/img/icons/text-bigger.gif" alt="Increase Text Size" width="16" height="16" title="Increase Text Size"></a> </li> 
<li><a href="javascript:window.print();" onclick="javascript:urchinTracker('/global/rc_printpage');"><img src="http://www.kansas.gov/img/icons/print.gif" alt="Print This Page" width="16" height="16" title="Print This Page"></a> </li>
<li><a href="http://pipes.yahoo.com/pipes/pipe.run?_id=9f9622e727b705f78abc3a7ca01e072b&amp;_render=rss" onclick="javascript:urchinTracker('/global/rc_rss');"><img src="http://www.kansas.gov/img/icons/rss.gif" alt="Kansas.gov What's New RSS feed" width="16" height="16" title="Subscribe with a Reader (RSS)"></a> </li>
<li><span id="headlinesslice" class="hslice" style="display: none;">
<span style="display: none;" class="entry-title">Kansas.GOV: Headlines</span>
<a rel="entry-content" href="http://www.ieaddons.com/en/ie8slice/Content.ashx?id=297" style="display: none;"></a>
<span style="display: none;">
Updates every <span class="ttl">60</span> minute(s)
</span>
</span>
<a href="#" onclick="javascript:window.external.AddToFavoritesBar('http://www.ieaddons.com/en/ie8slice/wsUpdate.aspx?id=2993', 'Kansas.GOV\: Headlines', 'slice'); anTrackLink (this,'kansas.gov','webslice_headlinesslice_add','Kansas.GOV\: Headlines');"><img src="http://www.kansas.gov/img/icons/16x16.gif" width="16" height="16" alt="IE8 Web Slice"  class="sliceicon-img headlines-img"></a>
</li>
</ul>
</div>
<!-- end user preferences -->
<!-- <div style="width:240px; height:275px; margin-bottom:10px;">
<a href="https://www.kansas.gov/webfile/" style="color: #FFFFFF; height: 275px;  position: absolute; text-decoration: none; width: 240px;">
           <div id="webfile">
           
<p>Final<br /> Day
			<script>
				//change the text below to reflect your own,
				var before=""
				var current="0"
				var montharray=new Array("Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec")
				
				function countdown(yr,m,d){
				var today=new Date()
				var todayy=today.getYear()
				if (todayy < 1000)
				todayy+=1900
				var todaym=today.getMonth()
				var todayd=today.getDate()
				var todaystring=montharray[todaym]+" "+todayd+", "+todayy
				var futurestring=montharray[m-1]+" "+d+", "+yr
				var difference=(Math.round((Date.parse(futurestring)-Date.parse(todaystring))/(24*60*60*1000))*1)
				if (difference==0)
				document.write(current)
				else if (difference>0)
				document.write(""+difference+" "+before)
				}
				//enter the count down date using the format year/month/day
				countdown(2011,4,18)
				</script>
              
                
                </p>
            </div>	
</a></div>
-->
<div class="sidebox">

		    

<h2><a href="http://www.kansas.gov/help_center/" onclick="javascript:urchinTracker('/global/rc_help_center');">Help Center</a></h2>

			<div class="yui-gc">
			<div class="yui-u first">
			<ul>
			<li><a href="http://www.da.ks.gov/phonebook/" onclick="javascript:urchinTracker('/global/rc_phonebook');">State Phone Directory </a></li>
			<li><a href="http://www.kansas.gov/help_center/contact.html" onclick="javascript:urchinTracker('/global/rc_contact_kansas.gov');">Contact Kansas.gov</a></li>
			<li><a href="http://www.kansas.gov/help_center" onclick="javascript:urchinTracker('/global/rc_live_support');">Live Support</a></li>
			<li><a href="http://www.kansas.gov/subscribers/billing_statements.html" onclick="javascript:urchinTracker('/global/rc_billing_statement_help');">Billing Statement Help </a></li>
			</ul>
			</div>
			<div class="yui-u">
		  	<img name="helpcenter" src="http://www.kansas.gov/img/help-center.jpg" width="65" height="40" alt="woman on phone" title="Help Center Representative">		  	</div>
			</div>
            </div>
		<!-- end help center -->
    	<!-- begin subscriber center -->
			<div class="sidebox">
			<h2><a href="http://www.kansas.gov/subscribers/" onclick="javascript:urchinTracker('/global/rc_subscriber_center');">Subscriber Center</a></h2>
			<div class="yui-g">
			<div class="yui-u first">
			<ul>
			<li><a href="http://www.kansas.gov/subscribers/billing.html" onclick="javascript:urchinTracker('/global/rc_subscriber_billing');">Billing</a></li>
			<li><a href="http://www.kansas.gov/subscribers/services.html" onclick="javascript:urchinTracker('/global/rc_subscriber_center');">Services</a></li>
			<li><a href="http://www.kansas.gov/subscribers/account_management.html#passwords" onclick="javascript:urchinTracker('/global/rc_subscriber_passwords');">Passwords</a></li>
			<li><a href="http://www.kansas.gov/subscribers/billing_statements.html" onclick="javascript:urchinTracker('/global/rc_subscriber_statement');">View Statement</a></li>
			</ul>
			</div>
			<div class="yui-u">
		  	<img name="subscriberpcenter" src="http://static.ink.org/img/subscriber-center.jpg" width="105" height="60" alt="woman laying down using laptop" title="Subscriber Center User"></div>
			</div>
			</div>

		<!-- end subscriber center -->
    	<!-- begin resource center -->
			<div class="sidebox">
			<h2><a href="http://partner.kansas.gov/Pages/default.aspx" onclick="javascript:urchinTracker('/global/rc_partner_resource_center');">Partner Resource Center</a></h2>
			<div class="yui-g">
			<div class="yui-u first">
			<ul>
			<li><a href="http://partner.kansas.gov/solutions/Pages/default.aspx" onclick="javascript:urchinTracker('/global/rc_partner_solutions');">Solutions</a></li>
			<li><a href="http://partner.kansas.gov/getstarted/Pages/default.aspx" onclick="javascript:urchinTracker('/global/rc_partner_get_started');">Get Started</a></li>
			<li><a href="http://partner.kansas.gov/partnership/Pages/default.aspx" onclick="javascript:urchinTracker('/global/rc_partners_partnership');">Partnership</a></li>
			</ul>
			</div>
			<div class="yui-u">
		  	<img name="subscriberpcenter" src="http://static.ink.org/img/partner-center.jpg" width="105" height="60" alt="handshake" title="Partner Resource Center"></div>
			</div>
			</div>

		<!-- end Partner Resource center -->
        <!-- begin alert center -->
			<div class="sidebox">
			<h2> Alert Center</h2>
			<div class="yui-gd">
			<div class="yui-u first">
			<img name="helpcenter" src="http://static.ink.org/img/alert-center.jpg" width="65" height="90" alt="Loud Speaker Alert System" title="Loud Speaker Alert System">			</div>
			<div class="yui-u">
			<ul>
			<li class="underline"><a href="http://www.211kansas.org/211findhelp/Program/Search.aspx" onclick="javascript:urchinTracker('/global/rc_211');">211</a> | <a href="http://www.business.att.com/enterprise/Service/voice-services-enterprise/emergency-services-enterprise/311-service-enterprise/state=Kansas/&nbsp;">311</a> | <a href="http://www.ksdot.org/offtransinfo/511info/overview.asp" onclick="javascript:urchinTracker('/global/rc_511');">511</a> </li>
            
			<li><a href="http://www.ksamber.org/srv-ksamber/index.do" onclick="javascript:urchinTracker('/global/rc_amber');">Amber Plan </a></li>
			<li><a href="http://www.kdheks.gov/cphp/report_emergencies.htm" onclick="javascript:urchinTracker('/global/rc_suspicious_activity');">Report Suspicious Activity </a></li>
			<li><a href="http://www.ksready.gov/" onclick="javascript:urchinTracker('/global/rc_ksready');">KSReady.gov</a></li>
			<li><a href="http://www.kansas.gov/kdem/" onclick="javascript:urchinTracker('/global/rc_kdem');">Emergency Management</a></li>
			<li><a href="http://www.kansashomelandsecurity.org/securityAlerts/index.html" onclick="javascript:urchinTracker('/global/rc_homeland_sec');">Homeland Security </a></li>
			</ul>
		  	</div>
			</div>
			</div>
 	<!-- end subscriber center -->
		<!-- begin photo gallery -->
			<div id="photos">
			<h2>Kansas Photos</h2>
            <a href="http://www.kansas.gov/photos/" onclick="javascript:urchinTracker('/global/rc_photos');"><img src="http://static.ink.org/img/icons/flickr_grey.gif" class="flickr" alt="Kansas.gov flickr photo gallery" width="16" height="16" title="View the Kansas.gov Flickr photo gallery"></a>
            
            <div id="photoGallery"></div>
        
            <p><a href="http://www.flickr.com/groups/ksgovernment/" onclick="javascript:urchinTracker('/global/rc_submit_photos');">Join the Kansas.gov Flickr Group </a></p>
            <p><a href="http://api.flickr.com/services/feeds/groups_pool.gne?id=1085341@N22&lang=en-us&amp;format=rss_200" onclick="javascript:urchinTracker('/global/rc_flickr_rss');">Subscribe to Kansas photos</a></p>
            </div>
</div>

  
<script type="text/javascript">

function initSideBar() {
	var sidebar = document.createElement('script');
	//s.src = 'http://api.flickr.com/services/rest/?method=flickr.photos.search&api_key=cfadf6e28c3e1402097e15d5d729e6bc&user_id=49128700%40N00&format=json&per_page=300';
	sidebar.src = 'http://api.flickr.com/services/rest/?method=flickr.groups.pools.getPhotos&api_key=cfadf6e28c3e1402097e15d5d729e6bc&group_id=1085341%40N22&format=json&per_page=4'; 
	document.getElementsByTagName('head')[0].appendChild(sidebar);
}

function jsonFlickrApi(api) {
	var a = api.photos.photo.length;
	var totalPages = Math.ceil(a/perPage);
	var totalPages = Math.ceil(a/perPage);
	pageArray = new Array(totalPages);
	var imgCount = 0;

	for (i=0;i<1;i++) { //step through each page
		pageArray[i] = new Array();
		for (j=0;j<perPage;j++) { //step through each photo on the page
			if (api.photos.photo[imgCount]) { //check to make sure there is another picture to be added
				var farm = api.photos.photo[imgCount].farm;
				var server = api.photos.photo[imgCount].server;
				var idnum = api.photos.photo[imgCount].id;
				var secret = api.photos.photo[imgCount].secret;
				pageArray[i][j] = new Array();
				pageArray[i][j][0] = "http://farm" + farm + ".static.flickr.com/" + server + "/" + idnum + "_" + secret + ".jpg";
				pageArray[i][j][1] = "http://farm" + farm + ".static.flickr.com/" + server + "/" + idnum + "_" + secret + "_s.jpg";
				pageArray[i][j][2] = api.photos.photo[imgCount].title;
				pageArray[i][j][3] = "http://www.flickr.com/photos/" + api.photos.photo[imgCount].owner + "/" + api.photos.photo[imgCount].id + "/";
				imgCount += 1;
			} else {
				break;
			}
		}
	}
	//checkLinks();
	displayGallery();	
}
function displayGallery() {
		document.getElementById('photoGallery').innerHTML = "";
		var theList = document.createElement('ul');
		for (i=0;i<pageArray[pageNum].length;i++) {
			var tempDesc = pageArray[pageNum][i][2];
			var theLI = document.createElement('li');
			var theLink = document.createElement('a');
			theLink.className = "picture";
			theLink.setAttribute('href', 'http://www.kansas.gov/photos/');
			theLink.setAttribute('title', tempDesc);
			//theLink.setAttribute('target', "_new");
			theLink.setAttribute('rel', pageArray[pageNum][i][3]);
			var thePic = document.createElement('img');
			var shortDesc = tempDesc.split(' - ')[0]; //this removes the photographer and location info from the description for the image alt tag
			thePic.setAttribute('alt', shortDesc);
			thePic.setAttribute('src', pageArray[pageNum][i][1]);
			
			theLink.appendChild(thePic);
			theLI.appendChild(theLink);
			theLI.className = "photoElement";
			theList.appendChild(theLI);
		}
		theList.id="photoList";
		document.getElementById('photoGallery').appendChild(theList);
	}
	
	function ppage() {
		pageNum -= 1;
		checkLinks();
		displayGallery();
	}
	function npage() {
		pageNum += 1;
		checkLinks();
		displayGallery();
	}

var perPage = 4;
var pageNum = 0;
initSideBar();

		
</script>

  </div>
 
   [an error occurred while processing this directive]